Returns & Exchanges

At Chozhan Palporul Vaanibam, we want you to be happy with every order. This Returns & Exchanges policy explains when you can return or exchange items purchased on chozhan.eu or from our store in Drancy, France.

1. Overview

We offer a straightforward returns process for eligible products. Many grocery items are perishable or sealed for food safety, so eligibility depends on the product type and condition. Our team will always try to find a fair solution — replacement, store credit, or refund — when something goes wrong.

2. Return window

• Non-perishable goods (e.g. sealed dry groceries, cookware, appliances in original condition): you may request a return within 30 days of delivery or collection.
• Damaged, defective, or incorrect items: please contact us within 7 days of receipt with your order number and photos where helpful.
• Perishable & chilled/frozen foods: these generally cannot be returned once delivered in good condition. If they arrive damaged, thawed, or spoiled due to transit, contact us immediately so we can resolve it.

3. Eligible returns

Items are typically eligible when:

• They are unused, unopened, and in original packaging (for non-food or sealed grocery where applicable)
• You provide proof of purchase (order number or receipt)
• The product was not listed as final sale / clearance with no returns
• Appliances and cookware include all accessories, manuals, and original packaging

4. Non-returnable items

• Opened food products (unless faulty or incorrect)
• Perishable items delivered correctly and in good condition
• Personalised or specially ordered items (unless defective)
• Items damaged by misuse after delivery
• Gift cards or digital vouchers (if offered)

5. How to start a return or exchange

1. Email info@chozhan.eu or call +33 01 48 18 72 02 (WhatsApp/India line: +91 81489 72354).
2. Include your order number, product name(s), reason for return, and photos for damage or wrong-item cases.
3. Wait for our confirmation and return instructions before sending anything back.
4. Where available, you may also use the returns options in your customer account.

Local customers may arrange in-store returns at 5 Rue Joseph Hénaff, 93700 Drancy during opening hours (Tuesday–Saturday, 08:00–17:30), subject to approval.

6. Exchanges

If you received the wrong item or wish to exchange for a different size/variant of an eligible non-food product, contact us. Exchanges depend on stock availability. Price differences may be charged or refunded accordingly.

7. Refunds

Once we receive and inspect an approved return, we will process your refund to the original payment method where possible. Please allow a few business days for bank or PayPal processing after we confirm the refund. Shipping fees are refundable only when the return is due to our error or a defective/damaged product.

8. Return shipping

• If we sent the wrong item or the product is faulty/damaged on arrival, we cover reasonable return shipping or arrange collection.
• For change-of-mind returns on eligible items, return shipping costs are the customer’s responsibility unless we agree otherwise.

9. EU consumer rights

If you shop as a consumer in the EU/EEA, you may also benefit from statutory withdrawal and warranty rights that cannot be limited by this policy. Where statutory rights are more favourable, they prevail.

10. Contact

Questions about a return? Reach us at info@chozhan.eu, +33 01 48 18 72 02, or via our Contact Us page.

Last updated: August 2026 · Chozhan Palporul Vaanibam