Shipping & Delivery

This page explains how Chozhan Palporul Vaanibam prepares, ships, and delivers orders from our South Indian grocery store in Drancy, France. Exact options and fees are always confirmed at checkout for your address.

1. Where we ship

We fulfil orders from our store at 5 Rue Joseph Hénaff, 93700 Drancy, France. Delivery is available to addresses where carrier options are offered at checkout — primarily across France, with selected European destinations when shown during payment.

If your postcode is not supported for delivery, you can still place an order for in-store collection in Drancy.

2. Delivery methods

Depending on destination and order weight, checkout may offer carriers such as:

Colissimo — home delivery without signature
Colissimo Relay — collection from a nearby pickup point
Other carriers configured for your zone (shown at checkout)

Shipping rates are based on weight/zone (and sometimes order value). The price displayed at checkout before you pay is the amount you will be charged for delivery.

3. Order preparation

Orders are prepared from store stock after payment is confirmed.
Most orders are packed promptly during business days (Tuesday–Saturday).
If an item becomes unavailable after you order, we will contact you by email or phone to agree a replacement, partial refund, or cancellation.

4. Estimated delivery times

Timing depends on your location, carrier, and when the order is handed to the courier:

Mainland France: typically a few business days after dispatch for standard Colissimo services
Relay pickup: similar transit times; you will be notified when the parcel is ready at the point
Other destinations: as indicated by the carrier option selected at checkout

These are estimates, not guaranteed delivery dates. Public holidays and peak periods may add delay.

5. In-store collection

Prefer to pick up your groceries yourself?

Choose collection at checkout when available, or contact us to arrange pickup.
Store hours: Tuesday to Saturday, 08:00–17:30
Address: 5 Rue Joseph Hénaff, 93700 Drancy, France
Bring your order confirmation / ID if requested

6. Tracking your order

Once your order is dispatched, tracking details are shared when the carrier provides them. You can also use Order Tracking on our website or check your customer account.

7. Packaging & food safety

We pack groceries carefully to protect jars, bags, and fragile items. Frozen or temperature-sensitive products are handled according to product needs where offered. Please inspect parcels on arrival and report transit damage quickly (see our Returns & Exchanges policy).

8. Failed delivery & address errors

Please ensure your address, phone number, and relay point details are correct.
If a parcel is returned to us because of an incorrect address or unclaimed relay pickup, contact us — we may reship (additional fees may apply) or refund minus outbound shipping.

9. International notes

For deliveries outside France (when available), customs, import VAT, or local restrictions may apply and are the recipient’s responsibility unless stated otherwise. Some food products may be restricted in certain countries.

10. Questions

Need help choosing a delivery option? Call +33 01 48 18 72 02, WhatsApp +91 81489 72354, email info@chozhan.eu, or visit Contact Us.

Last updated: August 2026 · Chozhan Palporul Vaanibam